Privacy Statement

In general, you can visit hotellaurena.com on the Internet without telling us who you are and without giving any personal information about yourself. There are times, however, when we or our partners may need information from you.

You may choose to give us personal information in a variety of situations. For example, you may want to give us information, such as your name and address or e-mail id, to correspond with you, to process an order, or to provide you with a subscription. You may give us your credit card details to buy something from us or a description of your education and work experience in connection with a job opening at Hotel Laurena that you wish to be considered for. We intend to let you know how we will use such information before we collect it from you; if you tell us that you do not want us to use this information to make further contact with you beyond fulfilling your requests, we will respect your wishes. If you give us personal information about somebody else, such as a spouse or work colleague, we will assume that you have their permission to do so.

The following paragraphs describe in more detail how Hotel Laurena may use your personal information and with whom we may share it. Depending on the type of Hotel Laurena Web site you are visiting, one or more of the paragraphs may apply. For example, if you order a product from an Hotel Laurena Web site, your information will be handled as described in such paragraphs as Fulfilling Your Transaction Request and Marketing Use.

If you request something from an Hotel Laurena Web site, for example, a product or service, a callback, or specific marketing materials, we will use the information you provide to fulfill your request. To help us do this, we may share information, with others, for instance, shipping companies, postal or government authorities (for example, Customs authorities) involved in fulfillment. In connection with a transaction we may also contact you as part of our customer satisfaction surveys or for market research purposes.

The information you provide to Hotel Laurena on certain Hotel Laurena Web sites may also be used by Hotel Laurena for marketing purposes. To opt-out of receiving further marketing emails from Hotel Laurena, please follow the unsubscribe instructions included in each email.

In connection with a job application or inquiry, whether advertised on an Hotel Laurena Web site or otherwise, you may provide us with information about yourself, such as a resume or curriculum vitae. We may use this information throughout Hotel Laurena and its related entities for the purpose of employment consideration or your inquiry. Except where you tell us not to, we will keep the information for future consideration.

In some cases, specific Hotel Laurena Web sites may contain other notices about their use and the information practices applicable to those sites.

We intend to protect your personal information and to maintain its quality. We implement appropriate measures and processes, such as using encryption when transmitting certain sensitive information, to help us to keep your information secure and to maintain its quality.

From time to time we may supplement information you give us via an Hotel Laurena Web site with information from other sources, such as information validating your address or other available information about businesses. This is to help us maintain the accuracy of the information we collect and to help us provide a better service.

In some cases Hotel Laurena uses suppliers to collect, use, analyze and otherwise process information on its behalf. It is Hotel Laurena’s practice to require such suppliers to handle information in a manner consistent with Hotel Laurena’s policies.

We sometimes collect non-identifiable information from visits to our Web sites to help us provide better customer service. For example, we keep track of the domains from which people visit, and we also measure visitor activity on Hotel Laurena Web sites, but we do so in ways that keep the information non-identifiable. This information is sometimes known as “clickstream data.” Hotel Laurena or others on Hotel Laurena’s behalf may use this data to analyze trends and statistics and to help us provide better customer service.

Also, when we collect personal data from you in a transaction, we may extract some information about that transaction in an non-identifiable format and combine it with other non-identifiable information such as clickstream data. This information is used and analyzed only at an aggregate level to help us understand trends and patterns. This information is not reviewed at an individual level. If you do not want your transaction details used in this manner you can disable your cookies.

We collect the information we mentioned in the previous paragraphs through the use of various technologies, including one called “cookies”. A cookie is a piece of data that a Web site can send to your browser, which may then be stored on your computer as an anonymous tag that identifies your computer but not you. Some Hotel Laurena pages use cookies, sent by Hotel Laurena or its third party vendors, or other technologies to better serve you when you return to the Web site. You can set your browser to notify you before you receive a cookie, giving you the chance to decide whether to accept it. You can also set your browser to turn off cookies. If you do so, however, some Web sites may not work properly.

Some Hotel Laurena Web sites also use Web beacon or other technologies to better tailor those sites to provide better customer service. These technologies may be in use on a number of pages across Hotel Laurena’s Web sites. When a visitor accesses these pages, a non-identifiable notice of that visit is generated which may be processed by us or by our suppliers. These Web beacons usually work in conjunction with cookies. If you don’t want your cookie information to be associated with your visits to these pages, you can set your browser to turn off cookies.

Some of our business partners (e.g., advertisers) use cookies on our site. We have no access to or control over these cookies. See “Online Advertising.”

Certain Web transactions may also involve you calling us or our calling you. Please be aware that it is Hotel Laurena’s general practice to monitor and in some cases record such calls for staff training or quality assurance purposes.

Certain companies help us deliver interactive on-line advertising such as banner ads. These companies may collect and use information about customers to help us better understand the offers, promotions, and types of advertising that are most appealing to our customers. After it is collected the information is aggregated so it is not identifiable to a specific individual. If, however, you would prefer that these companies not collect such information, please visit www.networkadvertising.org and follow the “opt-out” instructions.

On occasion, we may personalize and customize Web sites for certain visitors. If you visit one of these sites, you may find it customized with references to products and/or services that we believe may be of interest to you, based on your previous interactions with Hotel Laurena and information you have provided to us. While you are visiting these Web sites, we may collect information about your visit to better tailor the site to your interests. An invitation to visit one of these Web sites is usually presented as a personalized URL in an e-mail, a notice on a Web site registration page, or as a response to you logging on to a certain Web site.

If you choose to visit one of these Web sites, you are agreeing to let Hotel Laurena collect information about your visits and also to its association with other information about you and your relationship with Hotel Laurena. If you do not wish your information to be used in this way, do not accept the invitation to visit these sites.

Please be aware that in certain circumstances, it is possible that personal information may be subject to disclosure pursuant to judicial or other government subpoenas, warrants, or orders.

Hotel Laurena Web sites may contain links to other Web sites. Hotel Laurena is not responsible for the privacy practices or the content of those other Web sites.

This privacy statement was last updated on 1st March, 2009. A notice will be posted on our Web site home page for 30 days whenever this privacy statement is changed in a material way.

If you have a question about this statement or Hotel Laurena’s handling of your information, you can send an email to the Hotel Laurena Web site coordinator shown below.

If you wish to obtain a copy of particular information you provided to Hotel Laurena, or if you become aware the information is incorrect and you would like us to correct it contact us at the address shown below

Before Hotel Laurena is able to provide you with any information or correct any inaccuracies, however, we may ask you to verify your identity and to provide other details to help us to respond to your request. We will contact you within 30 days of your request.

If you have questions or concerns regarding the site’s privacy statement, you should first contact Hotel Laurena directly.

This Web site is maintained by Hotel Laurena.

Questions about this statement or about Hotel Laurena’s handling of your information may be sent to:

privacy@hotellaurena.com, or

Hotel Laurena Privacy Office
Hotel Laurena
Hillsborough,
Carriacou
Grenada